Our terms and conditions of use
The present Terms and Conditions apply to any purchase made by an Internet user / natural person (hereinafter the "CUSTOMER") on the Internet site www.laurige.id (hereinafter the "SITE") with Laurige-ASIA, registered In the register of commerce and companies under the number: 13.01.1.15.20222, having its registered office at Jl. Raya Margomulyo, Kompleks pergudangan angtropolis blok B2-46 Surabaya- Indonesia, Tel: 031-7494675 – 6, Email: email@example.com (hereinafter the "SELLER").
Any order placed on the SITE implies the unreserved acceptance by the CUSTOMER of the present Terms and Conditions of sale.
The following terms have the following meanings in these Terms and Conditions:
Laurige reserves the right to modify the Terms and Conditions at any time. They will then be applicable as soon as they are put online.
These Terms and Conditions govern the sale by the SELLER to its CUSTOMERS of the PRODUCTS. They are offered within the limit of available stocks.
The CUSTOMER agrees to read these Terms and Conditions carefully and accept them, before proceeding to the payment of an order of PRODUCTS placed on the SITE.
The SELLER advises the CUSTOMER to read the Terms and Conditions for each new order, the latest version of the Conditions applying to any new order of PRODUCTS.
By clicking on the first button to place the order until the last one to confirm the said order, the CUSTOMER acknowledges having read, understood and accepted the Terms and Conditions without limit or condition.
4.1. Preliminary identification
To place an order, you must identify yourself with your email address and your password. For any first order, you will need to create an account.
In order to purchase a PRODUCT, the CUSTOMER must be at least 18 years of age and have legal capacity or, if he is a minor, be able to justify the agreement of his legal representatives.
4.2. Ordering procedure
The PRODUCT orders are placed directly on the SITE. To make an order, the CUSTOMER must follow the steps described below (please note, however, that depending on the CUSTOMER start page, the steps may differ slightly).
4.2.1. PRODUCT selection and purchase options
The CUSTOMER will have to select the PRODUCT(s) of his choice by clicking on the PRODUCT(s) concerned and choosing the characteristics and quantities desired. Once the PRODUCT is selected, the PRODUCT is placed in the CUSTOMER cart. The latter can then add to his cart as many PRODUCTS as he wishes.
Once the PRODUCTS have been selected and placed in its cart, the CUSTOMER must click on the cart and check that the content of his order is correct. If the CUSTOMER has not yet done so, he will then be asked to identify himself or to register.
Once your cart has been validated, you will have to choose the address and the mode of delivery, and validate your payment method, this last step formalizing the contract of sale with the SELLER.
4.2.3. Acknowledgment of receipt
Once all the steps described above are completed, a page appears on the SITE to acknowledge receipt of the CUSTOMER's order. A copy of the order acknowledgment is automatically sent to the CUSTOMER by e-mail.
During the ordering process, the CUSTOMER must enter the information required for invoicing.
Neither the order form that the CUSTOMER establishes online nor the acknowledgment of receipt of the order that the SELLER sends to the CUSTOMER by e-mail constitutes an invoice.
4.3. Date of the order
The date of the order is the date on which the SELLER acknowledges receipt of the order online.
For all the PRODUCTS, the CUSTOMER will find prices on the SITE in euros. Prices include, in particular, value added tax (VAT).
The prices quoted are valid, unless there is a gross error. The applicable price is that indicated on the SITE on the date the order is placed by the CUSTOMER.
4.5. Availability of PRODUCTS
The unavailability of a PRODUCT is in principle indicated on the page of the PRODUCT concerned. CUSTOMERS may also be informed of the RESTORATION of a PRODUCT by the SELLER.
In case of unavailability of a PRODUCT ordered, you will be informed by email. If the CUSTOMER decides to cancel his order of unavailable PRODUCTS, he will get refund of all the sums paid for the PRODUCTS concerned. The rest of the order remains firm and definitive.
5.1. Means of payment
The CUSTOMER can pay for his PRODUCTS online on the SITE according to the means offered by the SELLER.
The CUSTOMER warrants to the SELLER that he holds all the authorizations required to use the chosen means of payment.
The SELLER will take all necessary measures to guarantee the security and confidentiality of the data transmitted online as part of the on-line payment on the SITE. It is for this reason that all the information relating to the payment provided on the SITE are transmitted to the bank of the SITE and are not processed on the SITE.
5.2. Payment date
In 3 x 24 hours if the customer does not / has not provided payment confirmation to the seller, then the seller can unilaterally decide / cancel the order.
5.3. Delay or denial of payment
If the bank refuses to charge a card or other means of payment, the CUSTOMER must contact the Customer Service of the SELLER in order to pay the order by any other valid means of payment.
In the event that for any reason, opposition, refusal or otherwise, the transmission of the money flow due by the CUSTOMER would prove impossible, the order will be canceled and the sale automatically terminated.
It is not possible to place an order for any delivery address located outside the delivery area. To know the delivery area, contact the SELLER.
The PRODUCTS are sent to the delivery address that the CUSTOMER will have indicated during the ordering process.
6.1 Delivery time
The deadlines for preparing an order and establishing the invoice before shipment of the PRODUCTS in stock are from three (3) to five (5) working days. For customized products, the deadline is extended to a maximum of seven (7) working days.
An e-mail message will be automatically sent to the CUSTOMER at the time of shipment of the PRODUCTS.
6.2 Shipping & Returns
During the order process, the SELLER informs the CUSTOMER of the possible delays and shipping formulas for the PRODUCTS purchased.
Shipping costs are calculated according to the delivery method. The amount of these costs will be due by the CUSTOMER in addition to the price of the PRODUCTS purchased.
All the deadlines communicated on the SITE are indicative. Delays are not guaranteed during certain periods of heavy activity or due to a malfunction of the third party delivery service.
The SELLER is responsible until the PRODUCT is delivered to the CUSTOMER. It is recalled that the CUSTOMER has a period of three (3) days to notify the carrier of the partial damage or losses observed at the time of delivery.
7.1. Principle of retraction
CUSTOMER shall, as a matter of principle, have the right to return the PRODUCT to SELLER or to a person designated by the SELLER without undue delay and no later than fourteen (14) days after notification of its decision to withdraw.
7.2. Withdrawal period
The withdrawal period expires fourteen (14) calendar days after the day on which the CUSTOMER, or a third party other than the carrier and designated by the CUSTOMER, physically takes possession of the PRODUCT.
In the event that the CUSTOMER has ordered several PRODUCTS via a single order giving rise to several DELIVERIES (or in the case of an order of a single PRODUCT delivered in several batches), the withdrawal period will expire fourteen (14) calendar days After the day on which the CUSTOMER, or a third party other than the carrier and designated by the CUSTOMER, physically takes possession of the last PRODUCT delivered.
7.3. Notification of right of withdrawal
In principle, once the Customer has placed an order activity on the SITE and has been registered online and is already on the Seller's list of goods, the order cancellation can not be done.
7.4. Return Policy
The CUSTOMER shall, without delay and in any event not later than fourteen (14) days after communication of his decision to withdraw from this contract, return the property to: PT. Laurige Asia , Jl Raya Margomulyo, komplek pergudangan Angtropolis B2-46 Surabaya 60183 - Indonesia.
This period shall be deemed to have been complied with if the CUSTOMER returns the property before the expiration of the fourteen (14) days period.
7.5. Condition of the property returned
The PRODUCT must be returned according to the instructions of the SELLER and include in particular all accessories delivered.
The CUSTOMER is liable only for the depreciation of the goods resulting from manipulations other than those necessary to establish the nature, the characteristics and the good functioning of this PRODUCT. In other words, the CUSTOMER has the possibility to test the PRODUCT, but its responsibility can be engaged if it carries out manipulations other than those that are necessary.
7.6. Return fees
CUSTOMER bears the direct cost of return of goods resulting from mismanagement or wrong treatment by the customer himself.
Unless the return of goods from the customer resulting from the fault of the handling of the shipping party, Fees of charged to CUSTOMER will be replaced after the negotiation and agreement with the seller first.
8.1. Compliance Warranty
SELLER be supposed to deliver the PRODUCT in accordance with the expected use of similar goods and in accordance with the description given on the SITE. This compliance also implies that PRODUCT presents the quality that buyers expect legally for public statements made by SELLER, including advertising and labeling.
In this context, the SELLER is responsible for providing answers to any defects concerning the suitability that exist at the time of publication and for non-compliance arising out of the packaging, current installation or use instructions imposed on it or exercised under its sole responsibility.
In the event of any inconsistency, CUSTOMER may request the same replacement or repair of the Product.
However, if the CUSTOMER selection is clearly disproportionate to any other option, taking into account the value of the PRODUCT or the defect size, SELLER may resume the refund without following the option chosen by the CUSTOMER.
If it is not possible to make a replacement or repair, SELLER promises to return the price of the Product within 30 days of receipt of the returned Product.
Any contract concluded with the CUSTOMER, will be archived by SELLER.
The SELLER agrees to store this information in order to monitor the transactions and to produce a copy of the contract at the request of the CUSTOMER.
In the event of a dispute, the SELLER will be able to prove that its electronic tracking system is reliable and guarantees the integrity of the transaction.
In no event shall the SELLER be liable in the event of non-fulfillment or improper performance of the contractual obligations attributable to the CUSTOMER, in particular when entering his order.
The SELLER can not be held responsible or considered as having failed in the present for any delay or non-performance, when the cause of the delay or non-performance is related to a case of force majeure as defined by the jurisprudence French courts and tribunals.
It is further specified that the SELLER does not control the websites that are directly or indirectly linked to the SITE. Consequently, it excludes all liability for the information published therein. Links to third party websites are provided for information purposes only and are not warranted as to their content.
The SELLER collects on the SITE personal data concerning his CUSTOMERs, including by means of cookies. CUSTOMERS may disable cookies by following the instructions provided by their browser.
The data collected by the SELLER is used to process orders placed on the SITE, to manage the CUSTOMER account, to analyze the orders and, if the CUSTOMER has chosen this option, send him commercial prospecting letters, newsletters, offers Promotional materials and / or special sales information, unless the CUSTOMER no longer wishes to receive such communications from the SELLER.
The data of the CUSTOMER is kept confidential by the SELLER in accordance with its declaration made with the CNIL, for the needs of the contract, its execution and in compliance with the law.
CUSTOMERS may at any time unsubscribe by accessing their account or by clicking on the hyperlink provided for this purpose at the bottom of each offer received by e-mail.
The data may be communicated, in whole or in part, to the service providers of the SELLER involved in the ordering process. For commercial purposes, the SELLER may transfer to his trading partners the names and contact details of his CUSTOMERS, provided that they have given their prior agreement when registering on the SITE.
The SELLER will specifically ask CUSTOMERS if they wish their personal data to be disclosed. CUSTOMERS may change their mind at any time on the SITE or by contacting the SELLER.
The SELLER can also ask its CUSTOMERS if they wish to receive commercial solicitations from its partners.
In accordance with the law n ° 78-17 of January 6, 1978 relating to data processing and freedoms, the CUSTOMER enjoys a right of access, rectification, opposition (for legitimate reasons) and suppression Of his / her personal data. He may exercise this right by sending an e-mail to: firstname.lastname@example.org or by sending a letter to 87 Boulevard Ampère 79180 Chauray - France.
It is specified that the CUSTOMER must be able to prove his identity, either by scanning an identity document or by sending to the SELLER a photocopy of his identity document.
The SELLER makes available a "Customer Telephone Service" to the CUSTOMER at the following number: TBA.
Any written complaint from the CUSTOMER must be sent to the following email address: email@example.com.
All visual and sound elements of the SITE, including the underlying technology used, are protected by copyright, trademark and / or patent law.
These elements are the exclusive property of the SELLER. Any person who publishes a website and wishes to create a direct hyperlink to the SITE must request the authorization of the SELLER in writing.
This authorization of the SELLER will in no case be granted definitively. This link should be deleted at the request of the SELLER. Hyperlinks to the SITE that use techniques such as framing or hyperlinking are strictly forbidden.
Any modification of the laws or regulations in force or any decision of a competent court invalidating one or more clauses of these Terms and Conditions can not affect the validity of the present Terms and Conditions. Such modification or decision does not authorize CUSTOMERS to disregard these Terms and Conditions.
All conditions not expressly dealt with herein shall be governed in accordance with the customary practice of the retail sector for companies with their registered office in France.
These General Terms and Conditions and the relations between the CUSTOMER and the SELLER are governed by French law. In case of dispute, only the French courts will be competent. The SITE complies with French law and in no case does the SELLER give any guarantee of conformity with the local legislation that would apply to you, as soon as the CUSTOMER accesses the SITE from other countries.
However, prior to any appeal to the arbitral or state court, negotiation shall be privileged in a spirit of loyalty and good faith with a view to reaching an amicable settlement upon the occurrence of any dispute relating to this contract, validity.
The party wishing to implement the negotiation process must inform the other party by registered letter with acknowledgment of receipt indicating the elements of the conflict. If, after fifteen (30) days, the parties fail to agree, the dispute shall be referred to the competent court.
Throughout the negotiation process and up to its conclusion, the parties shall refrain from pursuing any legal action against each other and for the conflict that is the subject of the negotiation. By way of exception, the parties are entitled to refer the matter to the court of first instance or to apply for an order on application. A possible action before the court of summary proceedings or the implementation of a procedure on request does not involve the parties waiving the clause of amicable agreement, unless expressly contrary intention.